phk7 Privacy Policy — Your Data Protection Commitment

1 Introduction

phk7 is committed to protecting your privacy and handling your personal information with care. This Privacy Policy describes how we collect, use, store, and protect the personal data you provide when using the phk7 platform — whether through our website, mobile browser, or the phk7 app on Android or iOS.

By registering an account or using phk7 in any capacity, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms outlined here, please do not use the phk7 platform.

2 Information We Collect

phk7 collects several types of information to provide and improve our services. The information we collect includes:

• Account Information: When you register, we collect your full legal name, date of birth, email address, phone number, and residential address. This information is required to verify your identity and comply with legal requirements.
• Identity Verification Documents: To complete KYC (Know Your Customer) verification, we may request government-issued identification such as a passport, driver's licence, or national ID, as well as proof of address documents.
• Transaction Data: Records of your deposits, withdrawals, bets placed, game activity, and account balances. All transactions are conducted in Philippine Peso (PHP).
• Device and Technical Information: IP address, browser type, device type, operating system, screen resolution, and app version. This data helps us detect fraud and improve platform performance.
• Usage Data: Pages visited, features used, session duration, and interaction patterns on the phk7 platform. This helps us understand how users engage with the platform and identify areas for improvement.
• Communication Records: Messages exchanged with phk7 support, including email correspondence and live chat transcripts, are stored for quality assurance and dispute resolution purposes.

We do not collect more information than is necessary to operate the platform and fulfil our legal obligations.

3 How We Use Your Information

phk7 uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your phk7 account, verify your identity, and enable you to access platform features.
• Transaction Processing: To process deposits and withdrawals, manage your PHP balance, and maintain accurate transaction records.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, multiple account registrations, collusion, and other prohibited conduct. We monitor accounts for suspicious patterns and investigate irregularities.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal requests. This includes identity verification, record-keeping, and reporting where required by law.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the phk7 platform.
• Customer Support: To respond to your questions, resolve account issues, and provide assistance when you contact phk7 support.
• Communications: To send you important account notifications, transaction confirmations, platform updates, and promotional offers where you have opted in to receive them.

We do not use your personal information for purposes outside those described in this Privacy Policy without obtaining your explicit consent.

4 How We Store and Protect Your Data

phk7 takes the security of your personal information seriously. We implement technical and organisational measures designed to protect your data from unauthorised access, loss, misuse, or disclosure.

• Encryption: All data transmitted between your device and phk7 servers is encrypted using SSL (Secure Socket Layer) technology. Sensitive data stored on our servers is also encrypted.
• Access Controls: Only authorised phk7 personnel with a legitimate need to access your data are permitted to do so. Access is logged and monitored.
• Secure Infrastructure: Your data is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits.
• Password Security: Your account password is hashed and cannot be retrieved in plain text. We encourage you to use a strong, unique password and enable OTP (One-Time Password) verification for additional security.

While we implement strong security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

5 Cookies and Tracking Technologies

phk7 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you when you return to the platform.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function properly. These cookies enable core features such as login, account access, and transaction processing. You cannot disable these cookies without affecting platform functionality.
• Performance Cookies: Help us understand how users interact with phk7 by collecting anonymous usage data. This information is used to improve platform performance and user experience.
• Preference Cookies: Remember your settings and preferences, such as language selection and display options, so you do not need to reconfigure them each time you visit.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the phk7 platform.

6 Sharing Your Information

phk7 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Payment Providers: When you make a deposit or withdrawal, your transaction details are shared with the payment provider processing that transaction. This is necessary to complete the payment in PHP using Philippine bank transfers and e-wallets.
• Service Providers: We work with trusted third-party service providers who help us operate the phk7 platform, such as hosting providers, fraud detection services, and customer support tools. These providers are contractually required to keep your data confidential and use it only for the specific services they provide to phk7.
• Legal Obligations: We may disclose your information if required to do so by law, court order, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of phk7, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. You will be notified of any such change via email or a notice on the phk7 platform.

Any third party that receives your information from phk7 is required to handle it in accordance with this Privacy Policy and applicable data protection laws.

7 Your Data Rights

You have the following rights regarding your personal information held by phk7:

• Right to Access: You can request a copy of the personal data we hold about you. This includes account details, transaction history, and verification documents.
• Right to Correction: If your personal information is inaccurate or incomplete, you can request that we update or correct it. Some information can be updated directly through your account settings.
• Right to Deletion: You can request that we delete your personal data in certain circumstances. However, we may be required to retain some information to comply with legal obligations or resolve disputes.
• Right to Restrict Processing: You can request that we limit how we use your data in specific situations, such as during a dispute or when verifying the accuracy of your information.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format that can be transferred to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing that occurred before you withdrew consent.

To exercise any of these rights, contact the phk7 support team with your request. We will respond within a reasonable timeframe in accordance with applicable data protection laws.

8 Data Retention

phk7 retains your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: While your account is active, we retain your personal information to operate your account and process transactions.
• Closed Accounts: After you close your account, we retain certain information for a period required by law or for legitimate business purposes such as fraud prevention and record-keeping. This typically includes transaction records, identity verification documents, and communication records.
• Legal Retention: Some data must be retained for specific periods to comply with financial regulations, anti-money laundering laws, and other legal requirements applicable to online gaming platforms.

Once the retention period has expired and we no longer have a legal or business need to keep your data, we will securely delete or anonymise it.

9 Children and Age Restrictions

phk7 is strictly for users aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a person under 21 has registered an account or provided personal information to phk7, we will immediately close that account and delete the associated data in accordance with applicable laws.

If you believe that someone under 21 has registered on phk7, please contact our support team immediately so we can take appropriate action.

10 Changes to This Privacy Policy

phk7 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

If the changes are significant, we will notify you via email to the address registered on your account or through a prominent notice on the phk7 platform. Your continued use of phk7 after a revised Privacy Policy has been published constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need assistance with a privacy-related issue, please contact the phk7 support team.

You can reach us at: [email protected]

We aim to respond to all privacy inquiries within a reasonable timeframe. For urgent security concerns, please mark your message as high priority.